All payment methods available for your order are shown securely at checkout.

We start processing orders shortly after they're placed. If you need to make a change or cancel, please email support@ellisandvane.com as soon as possible with your order number. We can't guarantee changes once an order is being processed, but we'll do our best to help.

A payment can be declined because of incorrect details, insufficient funds or your bank's security settings. Please try another payment method or contact your bank for help.

Yes. Payments are processed through Shopify's secure, encrypted checkout, and we don't store your full card details.

Yes, you can check out as a guest. Creating an account makes future checkouts faster and lets you view your order history.

Shipping options and costs are calculated at checkout based on your delivery address. See our Shipping Policy for more information.

Ellis & Vane is built for customers in Australia. The delivery options available for your address are shown at checkout.

If your order hasn't shipped yet, we may be able to update the address. Please email support@ellisandvane.com as soon as possible with your order number.

Yes. Once your order has shipped, you'll receive an email with tracking details so you can follow your parcel.

If your order is running late or hasn't arrived when expected, please email our customer service team at support@ellisandvane.com and we'll be happy to help.

Please see our Returns & Refunds Policy for full details. Nothing in our policy limits your rights under the Australian Consumer Law.

Returns should be sent to the following address:

Liu Changxing
No. 2 freight elevator, west side of the 3rd floor, upstairs
Yuantong Express
No. 409, Suxi, Yiwu Town
Zhejiang, 310000
China

For details about returns, please see our Returns & Refunds Policy or email support@ellisandvane.com.

Please email support@ellisandvane.com as soon as possible with your order number and photos, and we'll work with you to resolve it. Faulty or incorrect items are covered by the consumer guarantees under the Australian Consumer Law.

Approved refunds are made to the original payment method used at checkout.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If you believe an item is faulty, please contact us at support@ellisandvane.com with your order number and photos.

Examples include faulty seams, fabric that was damaged when it arrived, or zips or buttons that fail during normal use. This list isn't exhaustive.

Email support@ellisandvane.com with your order number, a short description of the problem and clear photos of the fault. We'll get back to you as soon as we can.

Depending on the problem, we'll offer a repair, replacement or refund in line with the Australian Consumer Law.

Please email support@ellisandvane.com as soon as possible with photos of the item and the packaging, and we'll work with you to sort it out quickly.

Normal wear and tear from everyday use isn't considered a fault. If you're unsure whether an issue is a fault, please get in touch and we'll take a look.

Where available, you'll find sizing information on each product page. If you're unsure, email us at support@ellisandvane.com and we'll help you choose the right size.

Some items may come back into stock. Where the option is available, you can sign up on the product page to be notified when an item is back.

Of course. Email us at support@ellisandvane.com and we'll gladly answer any questions about a product.

Please follow the care instructions on the garment's label and, where provided, on the product page.

No, you can check out as a guest. An account lets you track orders, save your details and check out faster next time.

Email us at support@ellisandvane.com or use the form on our Contact page. Please include your order number.

We take your privacy seriously. Please see our Privacy Policy to learn how we collect, use and protect your personal information.

We currently provide customer support by email at support@ellisandvane.com.