Shipping policy

Last updated: 5 October 2026

This policy explains how we ship Ellis & Vane orders. Ellis & Vane is a brand operated by Montavo VOF (Netherlands, KvK 42055328).

Where we ship

We currently deliver to addresses in Australia only. The delivery options available for your address are shown at checkout.

Shipping costs

Shipping costs, if any, are shown at checkout before you pay.

Processing and delivery times

Any delivery estimate shown is a guide only and may be affected by events outside our control. If you need your order by a particular date, please contact us before ordering.

Tracking

Once your order has shipped, you'll receive an email with tracking details where tracking is available.

Duties and taxes

Any applicable taxes or charges are shown at checkout before you pay.

Lost, late or damaged parcels

If your order hasn't arrived when expected or arrives damaged, please email support@ellisandvane.com with your order number (and photos if damaged) and we'll help resolve it. Your rights under the Australian Consumer Law are not affected.

Contact

Questions about shipping? Email support@ellisandvane.com.